Support center
Fast help for EtsyScope tools, saved reports, billing, account setup, and Etsy analysis workflows.
EtsyScope help desk
Get help without losing momentum
Contact support for tool errors, saved reports, cache/history questions, billing, onboarding, and Etsy workflow guidance. Include the tool name and input you used so we can reproduce the issue quickly.
Before contacting us
Send enough context to avoid back-and-forth.
Your EtsyScope account email
The tool name and page URL
The listing/shop URL or keyword you used
A screenshot or report link if available
Whether the result was fresh or cached
Fastest
WhatsApp support
Best for quick questions, screenshots, urgent tool problems, and account access issues.
Direct
Telegram support
Good for follow-up conversations, product feedback, and longer troubleshooting threads.
Record
Email support
Use email for billing details, formal requests, and anything that needs a written record.
Tool result issues
Rank Checker, Keyword Research, Tags Generator, listing audits, review widgets, and saved reports.
Unexpected empty result
Saved report looks different
Cached result question
Tool validation error
Account and onboarding
Login, signup, profile setup, onboarding, settings, and protected pages.
Cannot sign in
Onboarding stuck
Profile needs update
Settings not saving
Billing and Pro plan
Checkout, subscription renewals, plan status, and billing access.
Upgrade failed
Wrong plan shown
Portal unavailable
Subscription renewal question
Data and reports
History, saved runs, exports, report details, and result reopening.
Report not loading
History missing
Export issue
Need to rerun a saved input
Self-serve resources
Use these first when you need tool guidance rather than account help.
Common support questions
Quick answers for the most common EtsyScope support requests.
Do not send secrets.
Never share passwords, or private recovery codes in chat. Support only needs account email, screenshots, report links, and reproducible tool inputs.